cancellation policy

* If you cancel less than 30 days prior to your date of arrival during the Summer, your deposit will 'not' be refunded. In the event we are able to re-book your tree house we will refund your deposit, less a $40  processing fee.

* If you cancel less than 14 days prior to your date of arrival during the Spring and Fall, your deposit will 'not' be refunded. In the event we are able to re-book your tree house we will refund your deposit, less a $40 processing fee. 

* If you cancel more than 30 days out in the Summer, and more than 14 days out in the Spring and Fall, your deposit will be refunded, less a $40 processing fee.  Sorry but there are no exceptions. We are a small operation and cannot absorb the cost. If you are accustomed to corporate lodging policies, and last minute cancellations that incur no fee, please plan accordingly.  

*Winter and early Spring Rentals are subject to Inclement Weather. As per Josephine County Building and Safety, Inclement Weather is defined as 12 or more hours of sub-freezing weather during each 24 hour day. Our Tree Houses meet our standards for winter rental and will be available however, to be able to offer accommodations during the Winter we must comply with Josephine County's criteria and notify you of this issue in order to maintain our conditional use permit. Please call if you have any questions about how this may effect your reservation.

                                                        WINTER Inclement Weather CANCELLATION POLICY

* In the event that 'Weather' prevents you from reaching us, there is no charge to reschedule your stay.  If you choose 'not' to reschedule your stay, Winter Cancellation policy is $60 and $100 for Excalifir, plus a $40 processing fee.

* For all other cancellations during the Winter, if cancellation is given less than 14 days before arrival, your deposit will 'not' be refunded. In the event we are able to re-book your tree house, we will refund your deposit, less a $40 processing fee. For cancellations made more than 14 days out, your deposit will be refunded, less a $40 processing fee.

Our Tree Houses are built in live trees, in the forest. Sadly there are occasionally forest fires in our forests.  In the event of a forest fire near us in which we are under any type of evacuation notice or orders, we will attempt to notify you. Sometimes smoke from fires a great distance away blows in and 

obviously when fires are near-by we have smoke intermittent, and sometimes most of the day. Usually in even the worst of circumstances, smoke wise, the smoke blows in and out, and almost always the afternoons are clear with blue sky, beautiful sunsets and starry nights.  We are not able to control the smoke from forest fires and there are no refunds due to smoke under any circumstances. If you have a medical condition that is effected by poor air quality, our winter cancellation policy applies. If you choose not to arrive or to leave, you will be charged the full amount of your stay.  There will be no refunds.