Deposit and Cancellation Policy Information

Deposits must be received at the time agreed with verbal confirmation (or email confirmation) or your Treehouse(s) will become available. We are not always able to make contact with you, so if you have mailed a deposit, please let us know so we don't double book. There is a Two Night Minimum in the Summer. Deposit of half the total amount (or full amount for one night stays) is required. Again, be sure to stay in contact with us if there is a delay in making your deposit.

*Minimum Cancellation Fee is $100 ($160 for ExcaliFIR). If Cancellation is given less than 14 days prior to your date of arrival during the Summer and we are 'unable' to re-book the treehouse, your Deposit will 'not' be refunded, if we are able to re-book, then the minimum cancellation fee is charged and the remaining deposit will be refunded. Reserving two nights when your intention is to only stay one night doesn't give us an opportunity to rent the treehouse for the other night. We are a small operation, and cannot absorb the cost. If you are accustomed to corporate lodging policies and last minute cancellations that incur no fee, please plan accordingly. For cancellations 15 to 30 days prior to your reservation the minimum $100 cancellation fee ($160 for Excalifir) will not be refunded. Sorry but there are no exceptions.

WINTER CANCELLATIONS

For one night stays the full amount is required as a deposit. Two or more nights, 1/2 of your total is required as a deposit. $80 Cancellation Fee ($120 for ExcaliFIR). If cancellation is given less than 7 days prior to arrival, and we are unable to re-book the tree house, 1/2 of your deposit will not be refunded. If it’s during a weekend or a Holiday the Summer policy is in effect and your deposit will 'not' be refunded.

SMOKE DISCLAIMER:

Our Tree Houses are built in live trees, in the forest. Sadly there are occasionally forest fires in our forests. In the event of a forest fire near us in which we are under any type of evacuation notice or orders, we will attempt to notify you. Sometime smoke from fires a great distance away blows in and obviously when fires are near-by we have smoke intermittent and sometimes most of the day. Usually in even the worst of circumstances, smoke wise, the smoke blows in and out and almost always the afternoons are clear with blue sky, beautiful sunsets and starry nights. We are not able to control the smoke from forest fires and there are no refunds due to smoke under any circumstances. If you have a medical condition that is effected by poor air quality, our winter cancellation policy applies. If you choose not to arrive or to leave, you will be charged the full amount of your stay, or as per our cancellation policy. There will be no refunds.

*Inclement Weather Exception*

Winter and early spring rentals are subject to Inclement Weather conditions, which are defined as 12 or more hours of sub-freezing weather during each 24 hour day. Our tree houses meet our standards for winter rental and will be available however, to be able to offer accommodations during the winter, we must comply with Josephine County's criteria and notify you of this issue in order to maintain our conditional use permit. *More importantly, in the event that 'Weather' prevents you from reaching us, there is no charge to reschedule your stay. If you choose 'not' to reschedule your stay, our minimum cancellation policy stands at $100 ($160 for ExcaliFIR).

Please call if you have any questions about how this may affect your Reservation. 541-592-4751

We Reserve the Right to substitute Tree Houses for any reason. We reserve the right to Refuse Service.